Privacy Policy

Last updated: April 9, 2026

1. Who We Are

ConvoType (“we,” “us,” or “our”) operates the ConvoType Cloud platform at convotype.com and the ConvoType Pro WordPress plugin. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

For any privacy-related questions, contact us at hello@convotype.com.

2. Information We Collect

Account Information

When you create a ConvoType account, we collect:

• Name and email address
• Password (stored encrypted)
• Billing information (processed securely by Stripe; we do not store card numbers)

Usage Data

We automatically collect:

• Pages visited and features used within ConvoType
• Browser type, device information, and IP address
• Form creation and response analytics (aggregate, anonymized)

Form Response Data

When end users fill out forms you create with ConvoType:

• Response data is collected and stored on your behalf
• We act as a data processor; you are the data controller
• We do not access, use, or sell form response data for our own purposes

WordPress Plugin

ConvoType Pro (WordPress plugin) stores form data in your own WordPress database. No form response data is sent to our servers unless you explicitly use ConvoType Cloud features or integrations.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve ConvoType services
• Process payments and manage your subscription
• Send transactional emails (account confirmations, billing receipts)
• Provide customer support
• Detect and prevent abuse or security threats
• Generate anonymized, aggregate analytics to improve our product

We do not use your data for advertising, and we do not sell your personal information to third parties.

4. Data Sharing

We share data only in these limited circumstances:

• Payment processing: Stripe processes payments on our behalf
• Infrastructure: Hosting providers that store data under strict confidentiality agreements
• Legal requirements: When required by law, regulation, or valid legal process
• With your consent: When you explicitly authorize a third-party integration (webhooks, Zapier, etc.)

5. Data Retention

• Account data: Retained while your account is active, deleted within 30 days of account deletion
• Form response data: Retained until you delete it, or within 30 days of account deletion
• Usage logs: Retained for up to 12 months for security and analytics purposes
• Billing records: Retained as required by applicable tax and accounting laws

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your data in a portable format
• Withdraw consent for optional data processing
• Object to processing based on legitimate interests

To exercise any of these rights, email hello@convotype.com. We will respond within 30 days.

7. Cookies

We use cookies for:

• Essential cookies: Authentication, session management, security
• Analytics cookies: Understanding how our product is used (anonymized)

We do not use advertising or tracking cookies. You can disable non-essential cookies in your browser settings.

8. Security

We protect your data with:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability testing
• Access controls limiting employee access to personal data
• Secure, encrypted password storage

No system is 100% secure. If we discover a data breach that affects your personal information, we will notify you promptly.

9. Children’s Privacy

ConvoType is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The “Last updated” date at the top reflects the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

• Email: hello@convotype.com
• Website: convotype.com/contact